Conference Proceedings

Conference Presenters Friday, April 28 — Day 1

Keynote Speakers

Peter Block is an author, consultant and citizen of Cincinnati, Ohio. His work is about chosen accountability, and the reconciliation of community.


Peter is the author of several best selling books. The most widely known being Flawless Consulting: A Guide to Getting Your Expertise Used (1st edition 1980, 3rd edition 2011); Stewardship: Choosing Service Over Self-Interest (1993) and The Empowered Manager: Positive Political Skills at Work (1987).


Community: The Structure of Belonging (Berrett Koehler) came out in 2008. He has also authored. The Answer to How Is Yes: Acting on What Matters. Freedom and Accountability at Work: Applying Philosophic Insight to the Real World, was co-authored with consultant and philosopher Peter Koestenbaum (Jossey-Bass/Pfeiffer, 2001).


The Abundant Community: Awakening the Power of Families and Neighborhoods, co-authored with John McKnight, was published by Berrett Koehler in spring 2010.


The books are about ways to create workplaces and communities that work for all. They offer an alternative to the patriarchal beliefs that dominate our culture. His work is to bring change into the world through consent and connectedness rather than through mandate and force.


He is a partner in Designed Learning, a training company that offers workshops designed by Peter to build the skills outlined in his books.


Peter serves on the Boards of Directors of Cincinnati Classical Public Radio; Elementz, a Hip Hop center for urban youth; and LivePerson, a provider of online engagement solutions. He is on the Advisory Board for the Festival in the Workplace Institute, Bahamas. He is the first Distinguished Consultant-in-Residence at Xavier University. With other volunteers in Cincinnati, Peter began A Small Group, whose work is to create a new community narrative and to bring his work on civic engagement into being.


Peter’s office is in Mystic, Connecticut. You can visit his websites at,,, and He welcomes being contacted at


Dr. Dike Drummond is a Mayo trained Family Practice doctor, burnout survivor, author, executive coach and consultant to individual physicians and healthcare organizations across the USA. He teaches simple methods to lower stress, build more life balance and prevent burnout. Dr. Drummond has over 1700 hours of one on one physician coaching experience where the concepts and techniques you are about to learn were developed and tested in the real world.


Dr. Drummond is the CEO of with over 10,000 physician subscribers to his newsletter in 63 countries. He is the author of the book “Stop Physician Burnout – what to do when working harder isn’t working”, the first step by step burnout prevention manual for physicians.

Dr. Danielle Martin Acclaimed Physician and Health Care Expert

Dr. Danielle Martin sees the cracks and challenges in our health care system every day. A family doctor and national media commentator on the health issues that hit closest to home for Canadians, Dr. Martin speaks with passion on our national health-care system, defending and defining the ways we can make it even more worthy of our immense national pride.


Her debate on the merits of the Canadian vs. American health systems in a U.S. Senate Subcommittee hearing in Washington, with Senator Richard Burr and Bernie Sanders, the video of her testimony went viral and has since achieved over 1.3 million views.


Currently, Dr. Martin practices in the Family Practice Health Centre at Women’s College Hospital, where she is also the Vice-President of Medical Affairs and Health System Solutions.


In 2006, her first year of practice, Dr. Martin helped launch Canadian Doctors for Medicare, representing Canadian physicians who believe in a high quality, equitable, and sustainable health system, and chaired its board until 2013. She went on to help found the WCH Institute for Health System Solutions and Virtual Care – a hub of innovation dedicated to solving the health gaps in our system.


In 2015, Dr. Martin was named Canada’s eighth most powerful doctor by The Medical Post, and in 2013 was named one of The Toronto Star’s top “13 People to Watch”. In the media she is a regular contributor to CBC TV’s The National, and writes a monthly column for Chatelaine magazine. Her upcoming book, Better Now: Six Big Ideas to Improve Health Care for All Canadians, will be published in early 2017.




Amanda Goodall is Associate Professor in Management at Cass Business School, City, University of London.  She started in fashion, then to NGOs, and finally to academe.  Her research looks at the relationship between leadership and organizational performance; she finds, in a number of settings, that having a deep understanding of the core business – or ‘expert knowledge’ – is associated with better organizational performance.  Being a good manager alone is not sufficient. Evidence supporting expert leadership comes from healthcare, universities, Formula 1, basketball, among professionals, and from large US and UK random samples of employees matched with employers.  Her current research is on physician leadership. Results from a hospital study show that doctors instead of professional managers are most closely associated with the best performing US healthcare institutions.  She has developed a ‘theory of expert leadership’ (TEL) based on her empirical work.  Amanda has been a research fellow at Cornell, Zurich U, IZA in Bonn and recently at Yale.  She publishes in both academic journals and practitioner magazines, and is regularly featured in the media. Amanda is a committed environmentalist and a 'tiger ambassador' with Save Wild Tigers. Her work is available at

Panel Session

Mr. Graham Dickson (PhD) Graham is Professor Emeritus at Royal Roads University in Canada. Currently he is senior research advisor to the Canadian Society of Physician Leaders; Policy Advisor to the Canadian Health Leadership Network; and member of the LEADS Collaborative, an enterprise established to develop leadership within the health sector in Canada. Graham was principal investigator in a cross-Canada action research project on LEADS in a Caring Environment capabilities framework, and a CIHR/MSHRF funded four-year Canadian action research study consisting of six cases across the country that documented the leadership capabilities needed for large system change to be successful. Dr. Dickson co-wrote (with Bill Tholl) a book on the LEADS framework published by Springer in the UK (2014).


Graham helped to develop the Master of Arts in Leadership (Health specialisation) for Royal Roads University and was the founding Director of the Centre for Health Leadership and Research. Graham is CEO of the LEADS Change Consulting Group in Victoria, British Columbia and a partner in LEADS Global. In these roles he has recently designed programs on effective leadership for Accreditation Canada. In the past two years he has delivered leadership programs for the Royal Australasian College of Medical Administrators in Australia, King Abdulaziz Hospital in Saudi Arabia, the Asian Hospital Association in the Philippines, the Ministry of Health in Bahrain, the Institute for Quality Management in Brazil, and InterHealth Canada in the Turks and Caicos Islands.


Dr. Joshua Tepper, MD, MPH, MBA is a family physician and the President and Chief Executive Officer of Health Quality Ontario (HQO)

Dr. Tepper is a family physician and the President and Chief Executive Officer of Health Quality Ontario (HQO). An arm’s length agency of the provincial government, HQO works in partnership with Ontario’s health care system to support a better experience of care and better outcomes for Ontarians. Prior to HQO, Dr. Tepper was the inaugural Vice President of Education at Sunnybrook Health Sciences Centre. As Vice President, he was responsible for Sunnybrook’s educational strategy and programming for learners, physicians and staff, patients and their families and the community. Prior to joining Sunnybrook, Dr. Tepper was Ontario’s first Assistant Deputy Minister (ADM) in the Health Human Resources Strategy Division of the Ministry of Health and Long-Term Care. As the ADM he led the HealthForceOntario health human resources strategy to ensure that Ontarians have access to the right number and mix of qualified health care providers, now and in the future.


In addition to his involvement in health policy and research at the provincial level, Dr. Tepper has also been active on a national scale as the senior medical officer for Health Canada, an adjunct scientist at the Institute for Clinical Evaluative Sciences (ICES), and a research consultant for the Canadian Institute of Health Information (CIHI). He has received several provincial and national awards for his leadership in these positions.

Dr. Tepper has always remained in active practice serving marginalized populations and taking on clinical leadership roles. Previously, he served as the Medical Director for the Inner City Health Associates, President of the Inner City Family Health Team and as Vice-President of the Society of Rural Physicians. Currently, Dr. Tepper practices in the St. Michael’s Hospital Family Health Team and in the Emergency Department at North York General Hospital.


Dr. Tepper holds a degree in Public Policy from Duke University, a medical degree from McMaster University, a Master of Public Health from Harvard, and his executive Master of Business Administration at the Richard Ivey School of Business. He completed residency at the University of Toronto.



Dr Susan Shaw balances a rewarding career in Critical Care Medicine with clinical and system improvement work at the local, regional and provincial level in Saskatchewan.  She has been a successful department head, a physician leader with the Saskatchewan Surgical Initiative, and Co-led the Saskatoon Health Region Safer Every Day Breakthrough Initiative.   Susan is currently Board Chair for the Saskatchewan Health Quality Council, a member of the Provincial Leadership Team,  and Director of Physician Advocacy and Leadership with the Saskatchewan Medical Association. Susan is looked to as a leader in patient-centred care, physician leadership, continuous improvement, and large scale change.

Lynne Harrigan is currently the Vice-President of Medicine and Integrated Health Services for the Nova Scotia Health Authority.  Dr. Harrigan practices medicine as general internist in the Annapolis Valley. Recognizing the importance of physician involvement in health care planning and with an interest in influencing system change, she joined Annapolis Valley Health as vice-president of Medicine in 2007. As an advocate for physician leadership, she attained her Canadian Certified Physician Executive credential in 2012 and is the President for the Canadian Society of Physician Leaders. She is actively involved with the Medical Council of Canada, serving as chair of the council, and as a member of the Part II Test Committee and Central Examination Committee.  Lynne also served as medical co-lead of the District Health Authority Consolidation Transition and Design Team.

Michael A. Gormley joined the Alberta Medical Association (AMA) in 1994 as assistant executive director (Health Policy and Economics). Eight years later, in 2002 he took the helm as executive director. Mr. Gormley is the AMA’s fourth executive director and the first non-physician to hold the position.


As executive director, Mr. Gormley has built a solid reputation for his vision, leadership and innovation. His contributions to negotiations between the AMA, Alberta government and Alberta Health Services (formerly the nine regional health authorities) have resulted in innovative solutions to challenges in the health care system – the eight-year trilateral agreement between the parties is a good example.


Before joining the AMA, Mr. Gormley was executive director of economics for the British Columbia Medical Association, a senior health economist for Saskatchewan Health and an economist for the Ontario Medical Association.


Mr. Gormley received his Bachelor of Arts in Economics from the University of Alberta in 1977. Continuing in his studies, he obtained his Master of Arts in Economics five years later after researching the migration decisions of physicians in rural Saskatchewan.